Contact Our Support Specialists
Billionairespin customer support is here to help with questions, account-related issues, technical concerns or general feedback. Our team aims to resolve most enquiries quickly and can guide you through deposits, withdrawals, KYC checks and site navigation, including responsible gambling tools and self-exclusion support. Contact options are provided below for speedy assistance. For affiliate or payments queries, please use the dedicated contacts in the table for a practical, helpful reply during published working hours.
| Department | Contact |
|---|---|
| Customer support (Billionaire Spin Team) | [email protected] - Live chat and email; typical reply within 1 hour |
| General enquiries | [email protected] - General queries and billing; reply within 24 hours |
| Affiliate enquiries | [email protected] - Partnership and marketing; response in 2 working days |
| Phone | +44 20 7946 2735 - Calls Mon-Fri, 09:00-18:00 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed enquiries, account issues or any requests requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account reference where applicable. Providing precise information helps us respond faster and avoids delays when verifying identity or reviewing attachments.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions via live chat are often handled immediately during service hours, while email requests and cases requiring document checks or payment investigations can take longer. Complex issues may need additional time depending on their nature, but we will keep you updated at every step until your case is resolved.
Feedback
At Billionairespin we welcome your feedback. If you spot a bug, have a suggestion or an idea to improve the site, please send it to our team and we will review it carefully. Player feedback helps us prioritise fixes, refine promotions and improve the user journey. You can submit comments via the Help centre or the contact form for the Billionaire Spin team.